Last updated: April 2026
Cookie Policy
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to the website operator. Cookies can be “persistent” (remaining on your device until they expire or you delete them) or “session” (deleted when you close your browser).
2. Essential Cookies
These cookies are strictly necessary for the Platform to function and cannot be switched off. They are set in response to actions you take, such as logging in, setting your privacy preferences, or filling in forms.
- Authentication Tokens: Used to keep you signed in and verify your identity across requests.
- Session Cookies: Maintain your session state as you navigate the Platform.
- Theme Preference: Remembers your preferred colour scheme (light or dark mode) for a consistent experience.
3. Analytics Cookies
TicketWave does not currently use any analytics cookies or third-party analytics services. If we introduce analytics cookies in the future, we will update this policy and request your consent before setting them.
4. Third-Party Cookies
When you make a payment on the Platform, our payment processor Stripe may set cookies on your device. These cookies are necessary for secure payment processing, fraud detection, and compliance with financial regulations. Stripe's use of cookies is governed by Stripe's Privacy Policy.
5. How to Manage Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View the cookies stored on your device and delete them individually or all at once.
- Block cookies from specific or all websites.
- Set preferences for certain types of cookies.
- Receive notifications when a cookie is being set.
Please note that blocking essential cookies may prevent the Platform from functioning correctly. You may not be able to log in or use key features if essential cookies are disabled.
6. Cookie List
Below is a complete list of cookies used by TicketWave:
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| token | Essential | Session | Authentication — keeps you signed in |
| session_id | Essential | Session | Maintains session state across page navigation |
| theme | Essential | 1 year | Stores your light/dark mode preference |
| ref | Essential | 30 days | Tracks affiliate referral attribution |
| __stripe_* | Third-party | Varies | Stripe payment processing and fraud prevention |
7. Contact
If you have questions about our use of cookies, please contact us at support@ticketwavehq.com. For more information about how we handle personal data, see our Privacy Policy.