Frequently Asked Questions

Under five minutes — seriously. Sign up, name your venue, create your first event, and you'll have a live ticket link ready to share. No technical skills, no developers, no waiting for approval. If you can fill in a form, you can sell tickets.

None at all. TicketWave is designed for venue owners and event organisers, not developers. Everything is point-and-click: create events, set prices, customise your branding, and go live. If you can use Instagram, you can use TicketWave.

Everything from club nights and marine cruises to yacht charters, pool parties, festivals, rooftop dinners, and restaurant events. The platform supports multiple ticket tiers, capacity limits, add-ons (like drink packages or VIP upgrades), promo codes, and timed sales windows — so it adapts to however you run your events.

You can create events manually in the dashboard — it takes about 2 minutes per event. For customer data, we respect privacy by design: customer records are created automatically when tickets are sold, so there's nothing to import upfront.

Free tickets are always 0% — no hidden charges, ever. For paid tickets, we have four tiers: Starter (free, 4% + €0.50 commission), Professional (€99/mo or €79 annual, 2.5% + €0.30), Business (€249/mo or €199 annual, 1.5% + €0.20), and Enterprise (custom pricing with negotiable commission). On top of TicketWave's commission, Stripe processing (1.5% + €0.25) is passed through at cost on all plans — that's Stripe's charge, not ours.

We use Stripe Connect, so your revenue settles directly to your bank account — no waiting around for batch payouts or chasing invoices. You connect your Stripe account once during setup, and from that point every sale flows straight to you. Most payouts arrive within 2-3 business days depending on your region.

No. Your plan's TicketWave commission is clearly separated from Stripe processing (1.5% + €0.25), which is passed through at cost — the exact same rate you'd pay using Stripe directly. There are no setup charges, no monthly minimums, no per-event charges, and no lock-in contracts. On a €50 ticket with the Starter plan, for example, you'd pay €2.50 TicketWave commission and €1.00 Stripe processing — fully transparent.

Yes — free tickets are genuinely free across all plans. Zero commission, zero platform charge, zero Stripe processing. We believe free events (guest lists, RSVPs, community events) shouldn't cost you anything. This is one of our core differentiators.

Yes. The scanning app is a PWA that caches all ticket data locally on your device. If your Wi-Fi drops mid-event — or you're on a yacht with zero signal — check-ins keep running without interruption. The moment connectivity returns, everything syncs automatically. Your door team won't notice the difference.

No. TicketWave is fully white-label. Your ticket pages, confirmation emails, and check-in screens all show your logo, your colours, and your brand. We stay completely behind the scenes. Your customers interact with your brand, not ours.

On the Professional plan and above, you can connect a custom domain so your ticket page lives at something like tickets.yourclub.com or book.youryacht.com. Your customers stay on your brand the entire journey — no redirects to a third-party site.

Two tiers. First: every attendee automatically receives a personal referral link after their event. When a friend books through that link, the attendee earns a commission — turning your happiest customers into your best promoters. Second: you can set up professional affiliate programmes for promoters, influencers, and street teams with higher commission rates and full tracking dashboards. Both run automatically with zero manual work from you.

Yes. On Professional plans and above, you can invite team members with different roles: admins who can manage everything, managers who handle events and orders, and door staff who only have access to the scanner. Professional supports up to 5 users, Business up to 25, and Enterprise is unlimited. Each person gets their own login with permissions appropriate to their role.

Yes. You can set your ticket prices in EUR, GBP, USD, or any currency that Stripe supports in your region. This is particularly useful if you're running events across multiple countries — set prices in the local currency for each market.

Extremely. All payment processing runs through Stripe, which is PCI DSS Level 1 certified — the highest standard in the industry. Your data is encrypted both in transit (TLS 1.3) and at rest. Every QR code is cryptographically signed so tickets can't be forged or duplicated. We run on enterprise infrastructure (Neon Postgres, Vercel Edge) with automatic backups.

You do — 100%. Your customer data belongs to your business, not to TicketWave. You can export all your data at any time from the dashboard (orders, customers, tickets) as CSV files. If you ever decide to leave, your data leaves with you. We never sell or share your customer information with third parties.

Yes. We're built with privacy-by-design principles. Customer data is collected only as needed for ticket delivery, stored securely, and can be deleted on request. We provide data export and deletion tools in the dashboard. Our email system includes proper consent management, one-click unsubscribe, and CAN-SPAM compliant footers.

You upgrade instantly, right from your dashboard — no downtime, no data loss, and no migration headaches. Your pricing is locked in at the rate you signed up for, so scaling up only gets you more features and lower commission rates.

Yes. TicketWave is built on serverless infrastructure that auto-scales to handle traffic spikes. Our checkout flow uses atomic ticket reservation to prevent overselling, even when hundreds of people are buying simultaneously. We've processed events with thousands of concurrent visitors without issues.

Starter plan includes email support. Professional gets analytics and promo codes. Business includes priority support, email sequences, API access, and affiliate tools. Enterprise includes a dedicated account manager, SLA guarantees, and custom integrations. All plans have access to our help documentation and setup guides.

Invite your door team via the Team page in your dashboard — assign them the 'Door Staff' role. They download the scanner PWA on their phone, sign in with their credentials, and they're ready to go. The scanner works offline, syncs automatically, and shows real-time check-in stats. You can monitor everything from the live event dashboard on your laptop.

Absolutely. There's no limit on concurrent events — run a pool party during the day and a club night in the evening, each with their own ticket tiers, capacities, and door teams. Your dashboard shows all active events side by side with independent check-in tracking.

Create promo codes from your dashboard — percentage or fixed-amount discounts, with optional usage limits, validity dates, and even event-specific restrictions. Generate codes one at a time or bulk-create up to 100 at once. Track usage in real time and deactivate codes whenever you want.

Yes. Each event has a dedicated guest list page where you can add guests individually or in bulk. Track plus-ones, VIP status, and notes per guest. Guest list entries are separate from paid tickets, so your reporting stays clean.

Instantly. You receive an email notification for every sale with the customer name, ticket count, and revenue amount. You also get a daily digest summarising the previous day's sales, a weekly performance report every Monday, and real-time capacity alerts when events hit 80%, 90%, and sold out.

Yes — directly from the event detail page. Click 'Email Attendees', write your subject and message, and it sends to every ticket holder for that event. Useful for last-minute venue changes, set time updates, or weather alerts. Rate-limited to prevent abuse.

Three ways. First, we're fully white-label — your customers never see our brand. Eventbrite plasters their logo everywhere. Second, we use Stripe Connect so money goes directly to your bank, not through a third-party float. Third, our QR scanner works offline — critical for boats, basements, and outdoor venues where signal is unreliable.

Dice and RA are discovery platforms — they own the audience and the brand. TicketWave is the opposite: we're infrastructure that powers YOUR brand. You own your customer data, your booking page looks like you built it, and your audience stays yours. We don't compete with you for attention.

Switching is straightforward. Create your account, set up your events, and start pointing your links to your new TicketWave booking page. There's no data migration needed — new orders flow into TicketWave from the moment you switch. Many venues run both platforms in parallel during the transition, then switch over fully once they're comfortable.

No lock-in, no exit fees. Export all your data (customers, orders, tickets) as CSV at any time. Your Stripe account stays yours — we never hold your money. Cancel your plan from the dashboard and you're done. We'd rather earn your business every month than trap you with a contract.

TicketWave is built for exactly this. Set strict capacity limits (critical for maritime safety), use the offline QR scanner when there's no signal at the harbour, offer tiered pricing (deck vs. VIP cabin), and add-ons like drink packages. Our marine-event clients across Ibiza, Mykonos, and Miami run 3+ events per week on TicketWave.

Yes. Create ticket tiers for different seating options (bar, terrace, chef's table), add wine-pairing or tasting-menu add-ons, and set capacity per area. The check-in scanner doubles as a reservation check. Some of our restaurant clients in Barcelona and the Algarve use it for weekly dinner events.

Yes. Create separate events for each day or use recurring events to generate a series automatically. Each day gets its own ticket tiers, capacity, and check-in tracking. Offer multi-day bundles by creating a combined tier or using promo codes for returning customers.

That's what the affiliate programme is for. Add professional affiliates with custom commission rates, and they get their own tracking links and dashboard. Every attendee also automatically becomes a casual referrer after their event — they share a link, their friends book, and they earn a small commission. It's word-of-mouth monetised at scale.

No contracts, no minimums. The Starter plan is completely free with no credit card required. Professional and Business are monthly subscriptions — cancel any time from your dashboard. Annual plans save 20% but are still cancellable (we'll refund the remaining months pro-rata). Enterprise plans have custom terms.

Commission is deducted automatically at the point of sale — it never touches your bank account. When a customer pays €50 for a ticket on the Professional plan, Stripe deducts its processing fee (€1.00), TicketWave takes its commission (€1.55), and the remaining €47.45 flows directly to your bank. You never receive an invoice for commission; it's handled seamlessly in the payment flow. Subscription fees (€99/mo Professional, €249/mo Business) are billed separately via Stripe.

Yes. Upgrades take effect immediately — you get access to new features straight away and are charged the pro-rata difference. Downgrades take effect at the end of your current billing cycle, so you keep your features for the rest of the month you've already paid for.

All major cards (Visa, Mastercard, Amex), plus Apple Pay, Google Pay, and local payment methods depending on region — all powered by Stripe. Your customers see a clean, fast checkout experience on your branded page. No redirects, no friction.

The venue owner sends you an invite link or adds you directly from their affiliate dashboard. You sign up, accept the terms, and immediately receive your unique tracking link. Share it on social media, in group chats, or on your website — every ticket sold through your link earns you a commission automatically.

Commission is set by the venue — typically a percentage of the ticket price or a fixed amount per ticket. It's calculated in real time as sales come through your link. Payouts are processed via Stripe Connect directly to your bank account. You can track your earnings in your affiliate dashboard at any time.

Yes. Your affiliate dashboard shows clicks, conversions, tickets sold, revenue generated, and commission earned — all in real time. You can filter by event, date range, or link. Professional affiliates also get access to downloadable CSV reports for accounting.

Referrers are casual — every ticket buyer automatically gets a referral link after their purchase. If their friends use it, they earn a small reward. Professional affiliates are formally invited by the venue, receive higher commission rates, get a dedicated tracking dashboard, and can promote across multiple events. Think of referrers as happy customers and affiliates as your sales team.

Yes. You can be an affiliate for as many venues as you like. Each venue relationship is independent — separate tracking links, separate commission rates, separate dashboards. This is ideal for promoters working across multiple clubs, boat party operators, or influencers covering a whole nightlife scene in a city like Ibiza or Miami.

Refund policies are set by each venue individually. As a platform, TicketWave provides the tools for venues to process refunds quickly and transparently. Venues can issue full or partial refunds directly from the order detail page in their dashboard. The refund is processed through Stripe and typically arrives back in the customer's account within 5-10 business days.

If a venue cancels an event, they can issue bulk refunds to all ticket holders with one click from the event dashboard. Customers are notified via email automatically. The full ticket price is refunded to each customer's original payment method. TicketWave's commission is also refunded — we don't keep commission on cancelled events.

This depends on the venue's refund policy, which is displayed on the ticket purchase page before you buy. Some venues offer full refunds up to a certain date, others offer exchanges or credits, and some have a no-refund policy. Contact the venue directly through the details on your confirmation email if you need to request a refund.

Once a venue initiates a refund, it's processed through Stripe immediately. However, it can take 5-10 business days for the funds to appear back in your account, depending on your bank or card issuer. You'll receive an email confirmation as soon as the refund is submitted.

Yes. We provide an embed widget that you can drop into any website with a single line of code. It renders your event listing and checkout flow directly on your site — fully branded to match your design. Works with WordPress, Squarespace, Wix, custom HTML, and any platform that supports JavaScript embeds.

Yes — available on the Business and Enterprise plans. Our REST API lets you programmatically create events, retrieve orders, manage ticket tiers, and pull analytics data. Full documentation is provided with your API key. Ideal for venues with custom websites, mobile apps, or internal tools that need to sync with TicketWave.

Yes. You can export customer data as CSV at any time for manual import into your CRM or email tool. On the Business and Enterprise plans, webhook integrations let you automatically push new orders and customer data to tools like Mailchimp, HubSpot, or your own systems in real time.

TicketWave works on all modern browsers — Chrome, Safari, Firefox, and Edge — on desktop, tablet, and mobile. The ticket purchase flow is fully responsive and optimised for mobile checkout. The QR scanning app is a Progressive Web App (PWA) that works on any smartphone with a camera, no app store download required.